Refund policy
TRENZY Spaces – Refund & Returns Policy
Our Commitment At TRENZY Spaces, we take pride in the quality of every product we offer. If you are not completely satisfied with your purchase, please read our policy below.
TRENZY Manufactured Furniture Due to the bespoke and made-to-order nature of our furniture, returns are not accepted unless the item arrives damaged or defective. In such cases, please contact us within 48 hours of delivery with photographic evidence and we will arrange a replacement or refund at our discretion.
Home Décor & Accessories (Dropshipped Items) For products fulfilled by our dropshipping partner, the following policy applies:
- Damaged or incorrect items: Contact us within 14 days of delivery with photos. We will arrange a replacement or full refund.
- Change of mind: We do not accept returns for change of mind on dropshipped items. Please review product details carefully before purchasing.
- Non-delivery: If your order has not arrived within 30 business days of dispatch, contact us and we will investigate and resolve the matter.
How to Request a Return or Refund
- Email us or contact us via WhatsApp.
- Include your order number, a description of the issue, and clear photos where applicable.
- We will respond within 2–3 business days with next steps.
Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us For any queries, please reach out via our contact page or WhatsApp.
Returns Window
We accept returns within 14 days of delivery. To be eligible, items must be unused and in their original packaging. Returns initiated after 14 days will not be accepted.
How to Initiate a Return
Contact us within 14 days of receiving your order with your order number and reason for return. We will confirm eligibility and provide return instructions.
Return Shipping
- Defective or damaged items: TRENZY Spaces will cover return shipping and arrange collection.
- Change of mind: The customer is responsible for return shipping costs. We recommend using a trackable courier service.
Refunds
Once we receive and inspect the returned item, we will process your refund within 5–10 business days to your original payment method. You will be notified by email once issued.
Non-Returnable Items
- Items that have been assembled
- Items not in original packaging
- Custom or made-to-order pieces
Delivery Lead Times
All Standard stock orders (in-store products) are fulfilled within 2-3 business days from oder confirmation. Custome (Made-to-order/ Bespoke) orders are fulfilled within 5–15 business days from order confirmation (depending on your order type). Nationwide delivery is available, and showroom collection can be arranged at our Malibongwe Dr & River Rd location.
| Google Merchant Center setting | TRENZY setting |
|---|---|
| Country | South Africa |
| Product condition | New |
| Return window | 14 days |
| Return method | By mail / collection |
| Refund | Yes |
| Change-of-mind returns | Yes, eligible standard products |
| Return shipping | Customer responsibility for change-of-mind |
| Defective/damaged return | TRENZY Spaces responsibility |
| Restocking fee | 0% |
| Refund processing | Within 10 business days after approval/receipt |
